Returns and Refund

Are Currently In Transit (<30 days) 

Because we ship our items from warehouses overseas, shipping usually takes anywhere from 12-30 days from date of shipping. If you need help tracking your order, don't hesitate to reach out via email (support@simple-painting.com). 
Are Currently In Transit (60+ days) 

In the event that your order hasn't turned up after 60+ days in transit, it is likely that shipping congestion is much stronger than usual (e.g. during the holiday shopping season). 

As an apology for the inconvenience, we will extend a full (100%) refund on the item or items within the order that are still in transit 60+ days from when you placed your order. You can keep the item(s) when it turns up!

Please note that due to COVID19, depending on your country, your package may be delayed due to new global restrictions and additional safeguards in place. It is difficult to know how long the delay is extended by, but you should receive updates with your tracking number.

All our partners and couriers are taking extra care and precautions during these challenging times in order to keep our communities safe, and we thank you for your understanding. 

If your item is defective

Send us a photo of the defect via email (support@simple-painting.com). Indicate clearly what's wrong with the item or item(s).

Our Quality Control team will inspect the item(s). Upon passing the inspection, we will happily send you a free replacement or a refund (you choose). 

For any damaged goods, any product anomaly must be absolutely informed within 3 days after the order reception, reminding us your order number, full name, and the damaged product reference, and providing proof with clear pictures.

 

Please note that we do not refund orders if you entered a wrong or incomplete shipping address. Please make sure your shipping address is 100% correct before placing your order. That also applies if you ordered the incorrect item or a rolled canvas instead of a framed and etc.

 

Force Majeure. We will not be liable for any failure or delay in performance of our obligations under this contract arising out of or caused, directly or indirectly, by circumstances beyond our reasonable control, including, without limitation, acts of God; earthquakes; fires; floods; wars; civil or military disturbances; acts of terrorism; sabotage; health crises; strikes; epidemics; riots; power failures; computer failure and any such circumstances beyond its reasonable control as may cause interruption, loss or malfunction of utility, transportation, computer (hardware or software) accidents; labor disputes; acts of civil or military authority; governmental actions; or inability to obtain labor, material, equipment or transportation; provided.

If you have any additional questions or concerns, please don't hesitate to reach us via email at support@simple-painting.com, or send us a message on Facebook.